1st Abram Scout Group is a registered charity, and therefore is subject to the rules and regulations contained within The Charities Act 2011. We must remain transparent about the sources of our income and expenditure. Therefore we have a strict refunds policy covering each of our services.
Subs – will not normally be refunded except where a payment has been taken through our mistake. 1st Abram Scout Group require 4 weeks notice to terminate membership, which covers the period by which any refund would be due.
Events – the cost of events is calculated based on numerous factors with payments being made to different providers from the moment you make your payment. Each refund will be assessed on a case by case basis, however the following will be taken into account:
If the event is cancelled – we will offer to transfer the funds to a future event, including in other sections. This method does not cost us. If you prefer, we will issue a refund, which will negatively impact the finances of the group.
If you decide you can no longer attend – the sooner you tell us, the more of a refund you may receive. If we are able to re-sell the place, we will provide a refund minus the cost of administering the payments and refunds. If we are unable to resell the place, no refund will be possible.
If you fail to attend – no refund will be possible.
Please note, our leaders are required to assess the risks involved in the delivery of each event. Where it is deemed that a member’s behaviour is such that risk cannot be mitigated, and we have failed to reach a satisfactory arrangement with you, this will be counted as you deciding you can no longer attend, and refunds issued accordingly.
Merchandise – may be returned to us as long as it is unworn/unused and in its original packing. We may be able to exchange items. All merchandise refunds are discretionary and will incur a restocking fee of 2%.
